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Role: Operations Co-Ordinator
Location: Livingston
Type: Full-time, permanent
The purpose of the role is to provide efficient, flexible, and proactive support to the Company. This is a varied role and duties covering extensive administrative practices. We require a proactive and resilient operations co-ordinator who has great interpersonal, communication and relationship skills. You will need to be an assertive, confident and positive person with excellent operational skills.
Main Duties:
- Co-ordinating all daily service enquiries, you will act as first point of contact for all projects enquiries, internally and externally responding to and redirecting as appropriate.
- Regular scheduling and maintenance of the project/job management system to ensure accuracy of data.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency.
- General administration duties including word processing, dealing with telephone and email queries, creating, and maintaining electronic filing systems, using software to produce documents and maintaining spreadsheets and databases. Any other adhoc duties as required by the business from time to time.
- Working with the management team on the development and implementation of new systems to improve efficiency and service standards.
- Supporting the management team on the delivery of key targets.
- Providing administrative support to key stakeholders across the business.
- Use customer feedback to identify initiatives which improve the overall service experience.
The skills and experience you will need to succeed in the role:
- Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment
- A minimum of 3 years’ experience in a customer role delivering outstanding service
- The ability to grow and maintain relationships across a variety of levels
- Being highly self-motivated and innovative.
- Motivated, strong leadership skills and be flexible and confident to complete adhoc duties within the Company.
- Strong attention to detail
It would be advantageous for candidates to be educated to HND level and have experience of working in the electrical industry.
Benefits:
- We offer a competitive salary based on skillset & experience
- 33 days Annual leave including Christmas/New Year shutdown
- Company pension
- Permanent position and immediate start available
- On-site parking
Salary: £23,217.10 pa
Job Type: Full time, Permanent
Apply now by submitting your CV and a cover letter detailing your relevant experience, achievements and reason for applying to catherine.fotheringham@kingsway-electrical.co.uk.